How to View Your Past Orders
Every purchase on your account appears in Order History, with an invoice you can download for each one.
Where to find it
- Log in and click your avatar at the top right of any page.
- Select My Account.
- Click the Order History tab, or scroll to the Order History section at the bottom of the page.
What the columns show
Order. The order reference and the date it was placed. Quote this reference if you contact support about a purchase.
Type. What was bought, for example a Broodmare Report purchase or a membership payment.
Details. Any additional information about the order.
Price. The amount charged, with the currency shown. Beneath it sits a Download invoice link.
Status. Where the order stands. Complete means it has been processed successfully.
Downloading an invoice
Click Download invoice beneath the price on any order. This is the document to use for accounting, expense claims or tax purposes.
Invoices remain available after a membership ends, so you can still retrieve them if you cancel.
Finding an older order
Orders are listed newest first. If you have more than one page, use the page controls beneath the table to move through them.
If an order is missing or looks wrong
Give it a few minutes first, since a very recent purchase may not have finished processing.
If an order still does not appear, or the amount is not what you expected, contact support with the order reference. If the order is not listed at all, the card statement date and amount will help instead.