How to Cancel your membership
Cancelling your G1 Goldmine membership stops future billing and schedules your account to move to the Free plan. Your account stays open, and you keep full access to your paid features until the end of the period you have already paid for.
Cancelling is not the same as closing your account, and it can be undone. Both are covered below.
How to cancel
- Log in and open My Account from the avatar at the top right of any page.
- On the plan card, click the ... menu in the top right corner of the card.
- Select Manage Membership.
- Scroll to Cancel Membership at the bottom of the panel.
- Click Cancel Membership and confirm.
What happens next
Once confirmed, the Manage Membership panel updates to show the change. Your plan now displays Cancels on with the date, and a Membership Scheduled to End notice explains what happens and when.
Until that date:
- Your membership remains active
- You keep all your current features, including unlimited Impact searches and free Broodmare Reports on Pro
- No further payments are taken
After that date, your account moves automatically to the Free plan. It is not deleted. You can log in as normal and keep using everything Free includes, which covers Female Family Tracking, Promoted Stallion Match search, basic Pedigree Preview and unlimited horse requests.
Changing your mind
A cancellation can be reversed at any point before the end date. Open Manage Membership and click Reactivate Membership. Your plan continues as before with no gap in access.
What happens to your Broodmare Report credits
This depends on where the credits came from, and the difference matters.
Free reports included with your membership are tied to that membership. Any that are unused when your membership ends will expire and be removed.
Reports you have purchased are yours. They stay on your account after cancellation and can still be used.
So if you are on Pro with unused free reports, order them before your end date. Purchased credits need no action.
Before you cancel, consider switching
The same Manage Membership panel offers alternatives sitting directly above the cancel button.
If cost is the issue, switching from yearly to monthly removes the long-term commitment while keeping the same features, and you can change again at any time. Note that the monthly version of a plan may not include the free Broodmare Reports the yearly version does, and the panel shows this before you commit.
If you are on an older plan, a current plan may be better value. Legacy plans are marked as no longer available, and the panel will show what a current plan offers instead.
Before your access ends
Use your free Broodmare Report credits, as above.
Export anything you want to keep. Reports and analysis can be exported to PDF while you still have access.
Closing your account entirely
Cancelling stops billing and keeps your account on the Free plan. Closing your account removes it.
To close rather than downgrade, use Close Account under Login and Security on the My Account page.
If you are unsure which you want, cancel rather than close. Cancelling stops payments while leaving your account, your tracked mares and your purchased credits intact, and it can be reversed. Closing cannot.
Need help?
If a cancellation will not complete or something does not look right, contact support rather than leaving a subscription to renew.